Open-book Management

Open-book Management

4.11 - 1251 ratings - Source

An editor of Inc. magazine explains his management strategy, which involves opening a company's financial records to all its employees, and shows how its positive effects on such companies as Wal-Mart and Wabash National. $40, 000 ad/promo.At 3:15 p.m., Southwest Airlines Flight 944 from San Diego lands, on time, at Sky Harbor International Airport here. By 3:30, Mr. Mills, a rotund crew leader, and six other Southwest ramp agents must have this plane turned around and ... If the employees didna#39;t care a€” if, for example, they were more concerned with union- protected job descriptions and work rules a€” the ... if they aquot;forgetaquot; how to solve an irritated customera#39;s problem a€” your aquot;world-classaquot; service will suddenly be low- class.

Title:Open-book Management
Author: John Case
Publisher:Harpercollins - 1995

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