Flip the Funnel
The only commonplace source of contact is the email customerservice link, which itself is just a code name for ... (see theSprint CEO examplein the previous chapter)withan unreassuring consolationpromiseofa 24hour response. Seriously, whata#39;s up with that? Customercarelines or 800 numbers are notmuch better. ... For example, when calling Comcast, aPress*#ateach prompt, ignoring messages.
| Title | : | Flip the Funnel |
| Author | : | Joseph Jaffe |
| Publisher | : | John Wiley & Sons - 2010-01-12 |
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